Business and Student System Support

Deployment and Training

The Deployment and Training unit is in charge of all software deployment to districts along with training end-users on the features available to them through the various programs that RCOE develops and supports.

Software deployments currently include:  all modules of the Galaxy Business and Personnel System, OneSource Warehouse and Purchasing System, and the Illuminate Student Information System.

Training is provided for all of the above software as well as Microsoft Windows, Word, Excel, PowerPoint, Access and Outlook.  Specialized courses can be designed to meet site, department, or district needs, and courses can be held at any of the Riverside County Office of Education facilities or at local school districts and sites.

To schedule training, contact us at training@rcoe.us or call the ServiceDesk at (951) 826-6600.

Event Calendar and Online Workshop Registration

Quality Assurance

The RCOE Quality Assurance (QA) unit exists to establish and maintain standards of product excellence in the areas of Galaxy Business Systems and business reports.  In cooperation with the software development team, the Change Advisory Committee, and subject matter experts, the QA team BETA tests Galaxy screens and reports to ensure their behavior and output is expected and accurate.  These BETA tests are designed to evaluate whether or not the purposes of the screens are being met while adhering to district requirements, legal obligations, and practical considerations.

In the ever-changing world of software development, QA strives to use best practices of the software quality assurance industry for its testing. QA serves as the release management function in the software development and deployment process for Riverside County Office of Education.

If you have questions about Quality Assurance, please contact us through the Service Desk:

(951) 826-6600
servicedesk@rcoe.us

Service Desk

The Service Desk provides comprehensive support for the business, student, and purchasing systems used by Riverside County K-12 school districts and community colleges.  This support is provided Monday through Friday from 7:00 a.m. to 5:00 p.m. via email, phone, and fax.*  The Service Desk provides assistance with system issues such as system login, system performance, screen authorization, screen performance, screen operation information, and report processing, as well as special requests processing including custom reports and database mass updates.

*Email: servicedesk@rcoe.us
Phone: (951) 826-6600
Fax: (951) 826-6939